Terms of service

INTRODUCTION
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER AND IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

This domain name called ‘www.wewake.site’ (“Website”) and its associated mobile application titled ‘WeWake’ is owned by Spiritual Sutra Private Limited, a company incorporated under the provisions of the Companies Act, 2013 and having its registered address at 264/265, Vaswani Chambers, Dr. Annie Besant Road, Worli, Mumbai - 400030, Maharashtra (hereinafter, referred to as the “Company”, which expression shall, unless it be repugnant to the context thereof, be deemed to include its successors, affiliates, and permitted assigns).
Please read these terms of use (“Terms”) carefully, as it contains the terms and conditions governing your use of the Website and any content such as text, data, information, software, graphics, audio, video or photographs that the Company may make available through the Website and any services that the Company may provide through the Website. In order to use the Website, you must first agree to these Terms. By performing an affirmative action and thereafter, accessing the Website, you agree and undertake that you are giving a free, specific, informed, unconditional and unambiguous consent to the Company; agreeing to these Terms and concluding a legally binding contract with the Company for the purposes specified herein. Please do not access or use the Website if you do not agree with any of the terms provided herein or are unable to be bound by them. As a condition of your access to and use of the Website, you hereby agree that you will comply with all Applicable Laws (defined hereinafter) and regulations when using the Website.
The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time and will notify you at least once in a year, or whenever there is a change in these Terms (as the case may be), by email or by posting a conspicuous notice on the Website. Your acceptance of the revised terms of use and thereafter, use of the Website following the posting of changes shall be deemed to mean that you accept and agree to the revisions made to these Terms. As long as you comply with these Terms, the Company grants you a personal, revocable, non-exclusive, non-transferable, non-sub-licensable, and limited license to access and use the Website.
The general terms of service contained in Section A herein govern your use of any of our services on the Website and the information accessible on or through this Website, on top of any other terms that apply to a specific service you are using (“General Terms”).
The specific terms of service contained in Section B herein govern your access and use of the Religious Content (defined hereinafter) highlighting the factuality surrounding the Hindu religion (Sanatana Dharma) and world welfare (Vishwa Kalyan) provided on the Website and the information accessible on or through such services (“Specific Terms for Content”).
The specific terms of service contained in Section C herein govern your use of the astrology services provided on the Website and the information accessible on or through such services (“Specific Terms of Astrology Services”).
The specific terms of service contained in Section D herein govern your use of the puja services on the Website and the information accessible on or through such services (“Specific Terms of Puja Services”).

For General Terms, please scroll below

For Specific Terms of Religious Content, please scroll below

For Specific Terms of Astrology Services, please scroll below

For Specific Terms of Puja Services, please scroll below

For the sake of clarity, Terms shall collectively mean and refer to the General Terms, Specific Terms of Religious Content, Specific Terms of Astrology Services and Specific Terms of Puja Services.

You should read these Terms and access and read all further linked information, if any, referred to in these Terms, as such information contains further terms and conditions that apply to you as a user of the Website. Such linked information including but not limited to the Company’s privacy policy (“Privacy Policy”) is hereby incorporated by reference into these Terms.
If you are unwilling or unable to be legally bound by these Terms, please do not give your consent or use the Website. You cannot accept these Terms if: (a) you are not lawfully entitled to use the Website; or (b) if you are not of legal age to form a binding agreement with the Company.

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SECTION A

GENERAL TERMS OF SERVICE

DEFINITIONS

In these Terms, unless the context or meaning otherwise requires: (a) all capitalised words and expressions defined by inclusion in quotation and/or parenthesis anywhere in these Terms, have the same meanings as ascribed to such words and expressions; and (b) following words and expressions shall bear the meanings ascribed to them below:

“Applicable Law” shall mean and include all applicable Indian statutes, enactments, acts of the state legislature or parliament, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, directions, directives and orders of any governmental authority, statutory authority, and/or board, as may be applicable and in each case, any implementing regulation or interpretation issued thereunder including any successor law.
“Astrologer/s” shall mean a natural person who is qualified to prepare, study and analyse a horoscope and can advise the way forward or suggest remedies based on the planetary positions or the answers received from the Users based on the questions of the past asked to the Users via the Website or a third-party platform that facilitates video calls, with such individual being on boarded with the Company for providing such services.
“Astrology Services” shall have the meaning ascribed to it in Section C of these Terms.

“Person” means any natural person, limited or unlimited liability company, corporation, partnership (whether limited or unlimited), proprietorship, Hindu undivided family, trust, union, association, government or any agency or political subdivision thereof or any other entity that may be treated as a person under Applicable Law.

“Personal Information” shall mean and include any past, present, or future details of health, finance, legal, or family or any other information of a said User, which may be provided by the User to the Astrologer pursuant to the provision of the Astrology Services. Personal Information shall mean and include any information that may be used to identify an individual, including, but not limited to, the first and last names, date, time and place of birth, age, gender, birth star, gotra, nakshatra, rashi, sankalpa, kuladevi’s name, gramadevata’s name, which may be provided by the User to the Company and which is subsequently shared with the Priest pursuant to the provision of the Puja Services.
“Priests” shall mean a pundit or scholar or brahmin who is appointed by the Company to perform the Puja Services and in furtherance of the same, performs the Puja Services for the Users.
“Puja Services” shall have the meaning ascribed to it in Section D of these Terms.
“Religious Content” shall mean blogs, articles, mantras, stotras, stutis, japas, chants, curriculums, quotes, videos, gifs, reels, podcasts, interviews, stories, animated characters, avatars, images and any other content displayed on the Website highlighting the factuality surrounding the Hindu religion (Sanatana Dharma) and world welfare (Vishwa Kalyan).
“User” shall mean a person who, desirous of accessing the Religious Content or availing the Astrology Services or Puja Services, uses the Website and/or registers on the Website (as the case may be) in accordance with the terms contained herein.
“User Account” shall mean the online account exclusive to a User and is used by the User to avail Religious Content, Astrology Services or Puja Services through the Website and is created in accordance with these Terms.
ELIGIBILITY

Use of the Website is available only to natural persons who can enter into legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents and persons of unsound mind are not eligible to use the Website. Any person under the age of 18 or with disability shall not register on the Website and shall not transact on or use the Website. If a minor wishes to use or transact on the Website, such use or transaction may be made by a verifiable consent by the minor’s legal guardian or parents on the Website. If a person with disability wishes to use or transact on the Website, such use or transaction may be made by a verifiable consent by such person’s legal guardian or parents on the Website. Any minor or person with disability accessing, using or transacting on the Website in violation of these Terms shall be doing so at their own risk and the Company shall not be responsible or liable for any activities or interactions of such minor or person with disability on the Website. The Company reserves the right to terminate any person’s membership and/or refuse to provide such person with access to the Website if it is brought to the notice of the Company or if the Company discovers for itself that such person is not eligible to use the Website.

ACCEPTANCE OF TERMS

In order to use the Website, you must first agree to these Terms. You shall be deemed to have accepted these Terms by (a) clicking to accept these Terms, when prompted on the Website; (b) logging onto the Website by using the Login Credentials or such other credentials as may be communicated to you by the Company from time to time; or (c) actually using the Website, in which case, you understand and agree that the earlier affirmative consent given by you on the Website shall be treated by the Company as a continued acceptance of the Terms.

OPENING A USER ACCOUNT

The Website allows only limited and restricted access to the Religious Content, Astrology Services and Puja Services for unregistered Users.
In order to avail the Religious Content, Astrology Services and Puja Services, you will have to create the User Account by signing up on the Website which can be done by providing/using the following: (a) your cell phone number with password; or (b) email address with password; or (c) such other login credentials that are adopted by the Company from time to time and duly intimated to you, for setting up a User Account on the Website. Upon entering the required details, you may either receive a One Time Password (OTP) through email or Short Message Service (SMS) messages for the purpose of verification of your User Account or your User Account may be verified by such other auto verification process adopted by the Company from time to time and duly intimated to you, and upon completion of verification, the User Account is created and is ready for use.
While signing-up on the Website, you shall not:
create a User Account for anyone other than yourself unless such person's prior permission has been obtained;
use a User Account that is the name of another person with the intent to impersonate that person; and
create more than one User Account on the Website.
The Company cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.
If the User does not want to create an Account on the Website, the User, as an unregistered user, is permitted to access certain Religious Content and avail certain Astrology Services and/or Puja Services, as the Company may deem fit, without creating an account by using the option of ‘Guest Checkout’. In order to avail this ‘Guest Checkout’ option, the User shall be required to provide the Company with accurate and complete details of the User’s e-mail address, mobile number and Personal Information as required by the Company. The User understands that, as an unregistered user, the information the User provides will not be saved on the Website and the User will be required to re-enter such information every time the User uses ‘Guest Checkout’ option on the Website at the time of accessing the Religious Content and/or availing the Astrology Services and/or Puja Services. The Company cannot and will not be liable for any loss or damage arising from the User’s failure to comply with this Clause or any loss of the User’s data.

USERNAME AND PASSWORD

Once registered, in order to log into the User Account on the Website, you will be required to provide the following: (a) the cell phone number with password; or (b) the email address with password; or (c) such other login credentials that are adopted by the Company from time to time and duly intimated to you for logging into the User Account on the Website, used at the time of signing-up (“Login Credentials”).
You shall be solely responsible for maintaining confidentiality of the Login Credentials, and you hereby accept responsibility for all activities on the User Account authenticated through the Login Credentials, whether authorized or not. You agree to keep Login Credentials confidential and secure, and you shall not give or make Login Credentials available, directly or indirectly, to any unauthorized individual. You acknowledge and agree that if you allow, whether through action or inaction, a person to gain access to the Login Credentials, with or without permission, you are authorizing that person to use the Website through the User Account, and you shall be responsible for all actions that result from such access, even if you did not want the actions performed, and even if they are unauthorized or fraudulent. The Company shall not be held liable in any manner whatsoever for lack of any such authorization whilst creating or using the User Account.
The Company cannot and will not be liable for any loss or damage arising from or arising out of your use of the Website, theft of the Login Credentials, use of the Login Credentials or release of the Login Credentials to a third party or your authorization to allow another person to access and use the Website using the User Account.
In case of any misappropriation or unauthorised access of the User Account, you agree to communicate the same to the Company immediately. You shall further ensure that you log in and exit/logout from the User Account at the end of each session or at the time indicated by the Company. The Company shall not be liable for any loss or damage arising from your failure to comply with this provision. You may be held liable for losses incurred by the Company or other Users/visitors of the Website due to authorised or unauthorised use of your User Account, as a result of your failure in keeping the Login Credentials confidential.
You agree that the information provided by you to the Company, at all times (including during registration), will be true, accurate, up-to-date, and complete. You further agree that if you provide any information that is untrue, inaccurate, not up-to-date or incomplete or becomes untrue, inaccurate or incomplete or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not up-to-date, incomplete or not in accordance with these Terms, the Company shall have the right to indefinitely suspend or terminate or block access to the User Account on the Website and refuse to provide you access to the Website. You are advised to use due caution when providing any information to the Company accordingly.

AGREEMENT TO RECEIVE COMMUNICATION

You hereby by way of accepting these Terms consent to the receipt of communication from the Company by way of in-Website messages, Short Message Service (SMS) messages, WhatsApp, Instagram, Facebook, X (Twitter), LinkedIn, and any other social media platform as the Company deems fit, calls, e-mails, promotional and marketing calls and newsletters. These messages, emails and calls could relate to your registration or the transactions that you carry out through the Website and promotions that are undertaken by the Company.

LINKS TO THIRD PARTY WEBSITES

The Website may contain links and interactive functionality interacting with the websites of third parties for the purpose of promotions, marketing, ease of access to Religious Content and/or availing of the Astrology Services or Puja Services. The Company is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such websites. Before enabling any sharing functions to communicate with any such website or otherwise visiting any such website, the Company strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party website.

USE OF THE WEBSITE

You agree, undertake and covenant that, during the use of the Website, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
belongs to another Person and to which you do not have any right.
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another person's privacy, insulting or harassing on the basis of gender, hateful or racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence, or otherwise inconsistent or contrary to the Applicable Laws in force in any manner whatsoever.
is misleading in any way.
is harmful to minors.
involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming".
infringes upon or violates any third party's rights including, but not limited to, any patent, trademark, copyright or other proprietary rights or intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number).
provides instructional information about illegal activities such as violating someone's privacy, or providing or creating computer viruses.
tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, User Account information or information of other Users/visitors of the Website, bulletins, or other areas of the Website or solicits passwords or personally identifying information for commercial or unlawful purposes from other Users/visitors of the Website.
engages in commercial activities without the Company’s prior written consent such as engages in contests, sweepstakes, barter, advertising, etc.
interferes with another User/visitor’s use of the Website.
impersonates another Person.
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any foreign states.
refers to any website or URL that, in the Company’s sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms.
deceives or misleads the addressee/users about the origin of the messages or knowingly and intentionally communicates any information which is patently false or misleading or grossly offensive or menacing in nature but may reasonably be perceived as a fact.
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
contains software viruses or any other computer codes, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, diminish value of, covertly intercept or steal any system, data or Personal Information of another User/visitor.
is in the nature of an online game that is not verified as a permissible online game.
is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game.
violates any Applicable Law for the time being in force.
You hereby accept full responsibility for any consequences that may arise from your use of the Website, and expressly agree and acknowledge than in no event and under no circumstances shall the Company be held liable to you for any liabilities or damages resulting from or arising out of your use of the Website. You shall not use anyone else’s account at any time.
You agree and acknowledge that you shall not use the Website for any illegal or unauthorized purpose/activities. You agree to comply with all Applicable Laws pertaining to your use of the Website. You further agree and acknowledge that you shall use the services provided on the Website only for your personal use and not for business purposes.
The Company shall have the right, but not the obligation, to monitor access to or use of the Website to ensure your compliance with these Terms or Applicable Laws, at its sole discretion.

USER’S POSTS AND REVIEWS

The Website may allow you to post certain content, data or information belonging to you, such as reviewing and allowing you to share your experience and views about a particular service provided on the Website, and rate the service, post your comments and reviews in relation to such services on the Website, as well as submit/post any suggestions, comments, questions or other information to the Company using the Website (collectively referred to "User Content"). Provided however that, before being published on the Website, such User Content shall be reviewed by the Company to ensure compliance with these Terms and Applicable Laws.
You, being the originator of the User Content, are responsible for the User Content that you upload, post, publish, transmit or otherwise make available on the Website. You represent and covenant that you have obtained all relevant consents and approvals in order to post any User Content and shall not post any content relating to or owned by a third party for the promotion or sale of products/services of such third party. You further represent that all such User Content will be in accordance with Applicable Laws. You acknowledge that the Company does not endorse any User Content on the Website and is not responsible or liable for any User Content. The Company, at its sole discretion, reserves the right to remove any third-party marketing material and disable access to the User Content on the Website.
You hereby grant the Company a perpetual, non-revocable, worldwide, royalty-free and sub-licensable right and license to use, copy, distribute, display, publish, transmit, make available, reproduce, modify, and adapt the User Content and create derivate works of the User Content. You represent and warrant that you own or otherwise control all of the rights to the User Content that you post or that you otherwise provide on or through the Website; and that, as at the date that the User Content is posted or submitted on the Website: (a) the User Content is accurate; (b) use of the User Content you supply does not breach these Terms; and (c) that such User Content is lawful.
You further represent and warrant that the User Content shall not contain any offensive, libellous, derogatory, hateful or racially or ethnically objectionable language. Further, the User Content shall not contain anything that is obscene, pornographic, and/or constitutes an “indecent representation of women” as provided in The Indecent Representation of Women (Prohibition) Act, 1986.

CONTENT AND INTELLECTUAL PROPERTY RIGHTS

Except for the User Content, all of the content and services and products provided on the Website, including text, software, scripts, code, designs, graphics, photos and other content and the copyrights, trademarks, service marks, logos, trade names, and other intellectual and proprietary rights associated therewith (“IP”) is owned by the Company or others (including without limitation, the third party service providers) that the Company licenses such content from, and is protected by copyright, trademark, patent and other intellectual property laws.
You hereby acknowledge that the IP constitutes original works and has been developed, compiled, prepared, revised, selected, and arranged by the Company and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of the Company and such others. You thereby agree to protect the proprietary rights of the Company during and after the term of these Terms. You may not selectively download portions of the Website without retaining the copyright notices. You may download material from the Website only for your own personal use and for no commercial purposes whatsoever.
You shall use the Website strictly in accordance with these Terms, and shall not, directly or indirectly, (a) decompile, disassemble, reverse engineer, or attempt to derive the source code of, or in any manner decrypt, the Website; (b) make any modification, adaptation or improvement, enhancement, translation or derivative work from the Website; (c) violate any Applicable Laws, rules or regulations in connection with your access or use of the Website; (d) remove or obscure any proprietary notice (including any notices of copyright or trademark) forming a part of the Website; (e) use the Website for any commercial or revenue generation endeavours, or other purposes for which it is not designed or intended; (f) distribute or transmit the Website or other services; (g) use the Website for any purpose not in accordance with these Terms; (h) use the Website for creating a service or software that is directly or indirectly, competitive with the Website or any services offered by the Company whether via. the Website or other websites/mobile applications associated with the Company; or (i) derive any confidential information, processes, data or algorithms from the Website.
Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available remedies under Applicable Laws of the country.

RIGHTS & RESERVATIONS

The Company reserves the right to:
Make all decisions in relation to inter alia your registration with the Company;
Request additional documents and additional information from you for the purpose of your registration as a User with the Website; and
Deny access to the Website or any portion thereof without notice for the following reasons (i) any unauthorized access or use by you; (ii) attempt(s) to assign or transfer any rights granted to you under these Terms; and/or (iii) violation of any of the provisions of these Terms or any Applicable Laws.

TERMINATION OF ACCESS TO THE WEBSITE

Your User Account can be terminated at any time by:
You, by withdrawing your consent and ceasing to use the Website by writing to us at support@wewake.site
The Company, in its sole discretion for any reason or no reason, including your violation of these Terms or lack of use of the Website. You acknowledge that the termination of access to the Website may be affected without any prior notice, and the Company may immediately deactivate or delete the User Account and all related information and/or bar any further access to the User Account or the services provided on the Website, subject to Applicable Law.
The disclaimer of warranties, the limitation of liability, and the governing law provisions shall survive any termination of these Terms.

SCHEMES AND REWARDS

From time to time, the Company may offer and rewards to you for inviting new users to the Website and for completing other activities as per the terms and conditions indicated by the Company to you.

REPRESENTATIONS

You hereby represent and warrant that you have validly entered into these Terms and have the legal power to do so. You further represent and warrant that you shall be solely responsible for the due compliance with these Terms.

LIMITATION OF LIABILITY

In no event shall the Company or its affiliates, and their respective officers, directors, employees and agents be liable for any special, incidental, indirect, consequential, exemplary or punitive damages, or loss of profit or revenues whatsoever resulting from any (a) errors, mistakes, or inaccuracies of content provided on the Website; (b) any unauthorized access to or use of the secure servers and/or any and all personal and/or other user information stored therein; (c) any interruption or cessation of transmission to or from the services on the Website or the failure of the services to remain operational for any period of time; (d) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Website by any third party; (e) any loss of your data arising from any use of or inability to use any content provided on the Website or other parts of the Website; (f) your failure to keep Login Credentials or User Account details secure and confidential; and/or (g) any errors or omissions in any content provided on the Website or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via. the Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the Company is advised of the possibility of such damages. The Company shall not be liable under any circumstance for damages arising out of or in any way related to products, services and/or information offered or provided by third parties through the Website.

DISCLAIMER OF WARRANTIES

THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE (COLLECTIVELY, THE "MATERIALS") ARE PROVIDED BY THE COMPANY ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, AND THE ACCURACY OR COMPLETENESS OF THE MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH OR FROM THE WEBSITE OR MATERIALS SHALL CREATE ANY WARRANTY. THE COMPANY SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR DEVICES OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIALS. YOU EXPRESSLY AGREE THAT THE USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE OR THE MATERIALS INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE WEBSITE AND ITS MATERIALS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

INDEMNIFICATION

You shall indemnify and hold harmless the Company, its affiliates, and their respective officers, directors, employees, agents, its licensors and licensees, from any and all claims or demands, or actions including reasonable attorneys' fees, made by any third party or penalty imposed or losses, or damages incurred due to or arising out of your breach of these Terms, Privacy Policy and other policies, or your violation of any Applicable Law, rules or regulations or the rights (including infringement of any intellectual property rights) of a third party, including another User/visitor of the Website.

Please review the Privacy Policy, which also governs your visit to the Website, to understand the Company’s privacy practices. The information/data provided to the Company by you during the course of usage of the Website will be treated as strictly confidential and in accordance with the Privacy Policy and Applicable Laws and regulations. If you object to your information being transferred or used, please do not use the Website.

ASSIGNMENT

You shall not license, sell, transfer or assign your rights, obligations, or covenants under these Terms in any manner without the Company’s prior written consent. The Company reserves the right, at its own discretion, to freely assign and transfer the rights and obligations under these Terms to any third party.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Mumbai, Maharashtra. In the event of any dispute arising out of these Terms, the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be Mumbai, Maharashtra.

SEVERABILITY AND WAIVER

These Terms, the Privacy Policy and other referenced material herein or on the Website, are the entire agreement between you and the Company with respect to the services offered on the Website, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and the Company with respect thereto and govern your future relationship with the Company. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

GRIEVANCE REDRESSAL MECHANISM

For registering your concerns, complaint or grievances, please write to the designated officer of the Company at the address identified below in relation to any violation of these Terms or the Applicable Laws. The designated officer shall redress the concerns, complaint or grievances in accordance with the Applicable Laws.

Name: Wewake Support

Address: 264/265 Vaswani Chambers,

Dr. Annie Besant Road, Worli,

Mumbai - 400030, Maharashtra

Mobile No: +91 9321793761

Email: support@wewake.site

HOW TO CONTACT US

If you have questions or concerns about these Terms, please contact the Company at the following email address: support@wewake.site

SECTION B

SPECIFIC TERMS FOR CONTENT

INTRODUCTION

You should read the General Terms which govern your general use of the Website. Such General Terms including but not limited to the Privacy Policy are hereby incorporated by reference into these Specific Terms for Content.
The General Terms read with the Specific Terms for Content and any other agreement that you may enter into with the Company shall define your relationship and mutual expectations while you access and use the Religious Content on the Website. In order to access and use the Religious Content on the Website, it shall be your responsibility to comply with the General Terms, the Specific Terms for Content and any other agreement that you may enter into with the Company.
Unless otherwise specified, all capitalised terms used herein shall have the meanings ascribed to them in the General Terms.

SERVICES

The Website offers (a) Religious Content; (b) stories surrounding the Hindu religion (Sanatana Dharma) and world welfare (Vishwa Kalyan) explained in a modern and palatable manner, derived from reputable public sources & scholars; and (c) provides such other services that the Company may at its sole discretion decide from time to time (“Content Services”). You, as a User, shall be entitled to use the Website and avail the Content Services.
You acknowledge, understand and agree that:
The Religious Content provided to you is derived from scriptures and advice of scholars and is on a best efforts’ basis an honest interpretation of the sacred scriptures and is supposed to be used by you solely for a reference purpose.
The Religious Content provided to you is compiled with the advice of vedic scholars and may differ from popular beliefs; directly or indirectly, offend sentiments; and/or challenge current practices/tenets. It is being expressly clarified that the Company is solely presenting views of the scholars and does not aim to offend any sentiments or challenge any current practices/tenets. The Company disclaims any and all claims, loss, damage, or injury caused to you resulting from your reliance and use of the Religious Content made available on the Website.
No representation is being made by the Company that such information is accurate, true, updated or complete. To the extent permitted by Applicable Law, under no circumstances will the Company be responsible for any loss or damage resulting from your reliance on the Religious Content.
The provision of Content Services on the Website may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. The Company strives to keep the Website up and running; however, all online services suffer occasional disruptions and outages, and the Company isn’t liable for any disruption or loss you may suffer as a result.
The Company may discontinue some or all of the services provided on the Website, as it may deem fit, including certain features and the support for certain devices and platforms, at any time.

PAYMENT FACILITY

The Website permits payment via various modes, including virtual payment wallets, online payments through debit/credit cards, internet banking and UPI (Unified Payment Interface) or any other method adopted by the Company from time to time.
The subscription plans for accessing the Content Services on the Website, along with the terms of such subscription plans shall be informed to you by the Company in a manner it may deem fit.
You understand that while availing any of the payment method/s available on the Website, the Company will not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
Lack of authorization for any transaction(s);
Exceeding the pre-set limit mutually agreed by you and between bank/s;
Any payment issues arising out of the transaction; or
Rejection of transaction for any other reason(s) whatsoever.
All payments made by you on the Website shall be compulsorily in Indian Rupees. It is expressly clarified that the Company will not facilitate transaction with respect to any other form of currency with respect to the Content Services provided on the Website.
You acknowledge that the Company will not be liable for any damages, interests, claims, or losses resulting from or suffered on your User Account due to non-processing of a transaction/transaction amount or any delay in processing a transaction/transaction amount which is beyond the control of the Company.

REFUND POLICY AND CANCELLATION POLICY

Once you select the subscription plan, no cancellation and/or refund requests shall be accepted by the Company.

DISCLAIMER OF WARRANTIES

YOU AGREE AND UNDERSTAND THAT ANY RELIGIOUS CONTENT PROVIDED BY THE COMPANY THROUGHOUT THE WEBSITE IS SOLEY FOR REFERENCE PURPOSES AND IS NOT INTENDED TO HURT ANY SENTIMENTS OR RECOMMEND IN FAVOR OF OR AGAINST ANY PARTICULAR PERSON, SOCIETY, GENDER OR RELIGION. THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR INJURY CAUSED TO YOU RESULTING FROM YOUR RELIANCE AND USE OF THE RELIGIOUS CONTENT MADE AVAILABLE ON THE WEBSITE.

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SECTION C

SPECIFIC TERMS OF ASTROLOGY SERVICES

INTRODUCTION

You should read the General Terms which govern your general use of the Website. Such General Terms including but not limited to the Privacy Policy are hereby incorporated by reference into this Specific Terms of Astrology Services.
The General Terms read with the Specific Terms of Astrology Services and any other agreement that you may enter into with the Company shall define your relationship and mutual expectations while you use these Astrology Services on the Website. In order to use the Astrology Services on the Website, it shall be your responsibility to comply with the General Terms, the Specific Terms of Astrology Services and any other agreement that you may enter into with the Company.
Unless otherwise specified, all capitalised terms used herein shall have the meanings ascribed to them in the General Terms.

SERVICES

You, as a User, shall be entitled to use the Website as a platform for (a) booking personalized interactive time bound sessions with the Astrologers (collectively, “Sessions”) and interacting with them; and (b) availing such other services as the Company may deem fit from time to time (“Astrology Services”). It is being expressly clarified that the Sessions will be scheduled on a date and at a time decided and notified by the Company to you.
You acknowledge and understand that the Company does not endorse any Astrologer or make any representations or warranties with respect to quality of the services provided by the Astrologers via the Website.
Sessions with the Astrologers
Once a Session is booked via the Website, the Company shall provide you access to consultation/s with Astrologers, in a manner it may deem fit. Should you choose to proceed with a transaction on the Website with an Astrologer, except as expressly provided in these Specific Terms of Astrology Services, the Company will not be a party to such interaction and take no liability arising from such interaction.
During a Session, you shall treat the Astrologer as you would have otherwise treated the Astrologer during a physical one-on-one session. You shall not transact with the Astrologer(s) directly at any point in time, except through the Website or such other manner indicated by the Company. Provided however that the Company shall not be responsible for any interactions between yourself and the Astrologers outside the Website.
During any Session, (i) you shall not share your personal, religious and/or moral views with the Astrologer; and (ii) you shall comply with these Specific Terms of Astrology Services and Applicable Laws and shall take utmost care in terms of the Astrology Services being availed.
You hereby undertake and warrant to contact the Astrologer only through the Website and you shall not share or request from the Astrologer any personal contact details including phone number and/or email address or commit any act for contacting the Astrologer directly in any manner.
The Company may provide you with an option to record the Session and upon providing your consent to do so, you expressly grant permission to the Company for recording such Sessions, which shall be shared with you post the Session and may be used for internal evaluation and audit purposes by the Company.
You agree and understand the Company is not in the business of providing any advisory and/or consultation services and merely provides the platform for the same and the Astrologers shall remain solely liable for all and/or any advice, communication or consultation provided by the Astrologers to you and the Company shall, in no way, be made responsible or liable for any defect, deficiency, inadequacy resulting from such advice, communication or consultation provided to you by any Astrologer. The responsibility for redressal of any complaints that you may have will always rest solely with the Astrologer. You further acknowledge and accept that the Company shall not be liable for any claims, losses or damages to you and/or the Astrologers and/or any other third party (as the case may be) in relation to the provision of advisory and/or consultation services provided by the Astrologers to you through the Website.
You further agree and understand that (i) the advisory and/or consultation services provided by the Astrologers are solely for entertainment purposes and are not meant as a substitute for professional medical/financial advice or treatment for specific medical conditions; (ii) the Astrologers do not have the expertise to provide you with any medical and/or financial advice; and (iii) the Website shall not be used to provide any advice in relation to medical emergencies, or for any life-threatening decisions. Nothing on the Website provided as part of the Astrology Service is intended to suggest a course of treatment for a particular User and the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The User should never disregard professional advice, including professional medical advice or treatment or delay seeking professional medical advice or treatment because of reliance placed on any content on the Website or any advice provided by the Astrologers.
The Company assumes no responsibility for accuracy and completeness of any information made available to you during a Session. The Company shall also not be liable for any errors in the information included in any communication between you and the Astrologer exchanged via. the Website.
The Company may, on a best efforts’ basis, mediate or resolve any issue that arises in relation to the provision of Astrology Services to a User, in a manner it deems fit. Notwithstanding the foregoing, it is expressly clarified that the Astrologer shall at all times be responsible or liable for such advisory and/or consultation services provided to the Users through the Website.
You are aware of the risks and accordingly accept the ensuing risks involved in procuring such services from the Astrologers.
You acknowledge, understand and agree that:
The Company’s role in providing you access to the Website is for the purpose of enabling you to avail services provided to you by the Astrologers and access other services provided by the Company on the Website;
The Company merely provides an infrastructure that inter alia enables you to connect with the Astrologers, including without limitation, a technology platform that facilitates provision of advisory services by Astrologers and designed to enable you to communicate with such Astrologers;
While the Company makes reasonable enquiries to confirm the veracity of any representations made by the Astrologers, the Company shall not be responsible for any misrepresentation or fraud in this regard;
The provision of Astrology Services on the Website may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures (including that of any third party). The Company strives to keep the Website up and running; however, all online services suffer occasional disruptions and outages, and the Company isn’t liable for any disruption or loss you may suffer as a result; and
The Company may discontinue some or all of the Astrology Services provided on the Website, as it may deem fit, including certain features and the support for certain devices and platforms, at any time.
You agree that the Company shall be entitled to revoke, cancel and expire your access to Website if it comes to our notice that you are in violation of any of the terms of these Specific Terms of Astrology Services.

PAYMENT FACILITY

The Website permits payment via various modes, including virtual payment wallets, online payments through debit/credit cards, internet banking and UPI (Unified Payment Interface) or any other method adopted by the Company from time to time.
The rate of the Sessions undertaken by the Astrologers shall be informed to you by the Company in a manner it may deem fit.
You understand that while availing any of the payment method/s available on the Website, the Company will not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
Lack of authorization for any transaction(s);
Exceeding the pre-set limit mutually agreed by you and between bank/s;
Any payment issues arising out of the transaction; or
Rejection of transaction for any other reason(s) whatsoever.
All payments made by you on the Website shall be compulsorily in Indian Rupees. It is expressly clarified that the Company will not facilitate transaction with respect to any other form of currency with respect to the Astrology Services on the Website.
You acknowledge that the Company will not be liable for any damages, interests, claims, or losses resulting from or suffered on your User Account due to non-processing of a transaction/transaction amount or any delay in processing a transaction/transaction amount which is beyond the control of the Company.

REFUND POLICY AND CANCELLATION POLICY

Once a Session is booked and/or completed (as the case may be), no refund requests shall be accepted. Provided however that you may make a request to reschedule a Session 48 (Forty Eight) hours prior to the time of the Session, if you are unable to attend a Session owing to any reasons not attributable to the Company by writing to the Company at support@wewake.site from your registered e-mail address or contacting the customer care at support@wewake.site In such an event, the Company shall provide you with a list of next available slots to reschedule the Session and upon you selecting the preferred slot, the Session will be rescheduled. The Company reserves the right to honour such refund requests in a manner it deems fit and it is clarified that such refund requests shall be accepted by the Company only in exceptional cases. You agree not to challenge such decision in any manner whatsoever.

DISCLAIMER OF WARRANTIES

YOU AGREE AND UNDERSTAND THAT ANY ADVICE AND/OR CONSULTATION PROVIDED BY THE ASTROLOGER THROUGH THE WEBSITE IS SOLELY FOR ENTERTAINMENT PURPOSES AND IS NOT MEANT AS A SUBSTITUTE FOR SEEKING QUALIFIED PROFESSIONAL HELP. THE COMPANY AND/OR THE ASTROLOGERS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR INJURY CAUSED TO YOU RESULTING FROM YOUR ACTS OR OMISSIONS IN FURTHERANCE TO THE ADVICE AND/OR CONSULTATION WITH THE ASTROLOGERS AND/OR CONTENT MADE AVAILABLE ON THE WEBSITE.

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SECTION D

SPECIFIC TERMS OF PUJA SERVICES

INTRODUCTION

You should read the General Terms which governs your general use of the Website. Such General Terms including but not limited to Privacy Policy are hereby incorporated by reference into these Specific Terms of Puja Services.
The General Terms read with the Specific Terms of Puja Services and any other agreement that you may enter into with the Company shall define your relationship and mutual expectations while you use these Puja Services on the Website. In order to use the Puja Services on the Website, it shall be your responsibility to comply with the General Terms, the Specific Terms of Puja Services and any other agreement that you may enter into with the Company.
Unless otherwise specified, all capitalised terms used herein shall have the meanings ascribed to them in the General Terms.

SERVICES

You, as a User, shall be entitled to use the Website as a platform for (a) booking and experiencing online puja for various purposes at the Company’s designated temples/places/venues; (b) booking and experiencing on-site puja for various purposes at the Company’s designated temples/places/venues; and (c) availing such other services as the Company may deem fit from time to time (“Puja Services”).
The Puja Services can be availed in the following ways: (a) one-to-one online puja wherein you will book a slot on the Website, and the Company shall accordingly communicate the date and time for conducting of such a puja at the Company’s designated temple/place/venue and the Priest shall exclusively undertake a puja on your behalf on live camera which will be exclusively broadcasted by the Company to you through YouTube or such other platform as the Company may deem fit; or (b) on-site puja wherein the Company will facilitate that the puja will be performed by the Priest for you upon your arrival at the Company’s designated temple/place/venue on a date and time decided and notified by the Company.
During an online puja, you shall treat the Priest as you would have otherwise treated the Priest during a physical one-on-one session. You shall not transact with the Priest(s) directly at any point in time, except through the Website or such other manner indicated by the Company. Provided however that the Company shall not be responsible for any interactions between yourself and the Priest independent of the Company’s provision of the Puja Services.
You hereby expressly grant permission to the Company for recording and storing the recording of such pujas which shall be used for internal evaluation and audit purposes by the Company.
You agree and understand that the Company is not in the business of carrying on the treatment of any specific disease, disorder or ailment, nor does the Company promise to medically improve or alleviate any specific physical/medical condition or address any specific physical condition, or the lack thereof by facilitating the conducting of such Puja Services. You acknowledge that you are not using the Puja Services for the cure of any specific disease, disorder, ailment, or physical/mental/legal/financial condition. You further acknowledge and accept that the Company shall not be liable for any claims, losses or damages to you and/or any other third party (as the case may be) in relation to the provision of Puja Services provided to you through the Website.
You acknowledge and understand that neither the Company endorses any temple or religious institution nor makes any representations or warranties with respect to quality of the Puja Services being provided by the Priest.
The Company assumes no responsibility for accuracy and completeness of any Puja Services made available to you on the Website and shall also not be liable for any errors in the information provided on the Website.
You acknowledge, understand and agree that:
The Company’s role in providing you access to the Website is for the purpose of enabling you to avail Puja Services and access such other services provided by the Company on the Website;
The Company reserves the right to accept or reject any request for a Puja Service placed on the Website in part or in full;
In the event the price of a Puja Service is amended due to any reason whatsoever, the Company reserves the right to provide the Puja Service to you at an updated price. In the event you wish to not avail the Puja Services owing to the aforementioned revisions, you have the right to cancel the same in accordance with the terms of these Specific Terms of Puja Services.
All Puja Services facilitated through the Website do not involve any kind of animal sacrifice;
Live streaming may not be possible due to various reasons, including without limitation, network issues at the premises of the temple or religious institution and/or areas surrounding the premises of the temple or religious institution and in such an instance, the live streaming shall not be provided by the Company to you. The Company will not be liable for any losses, costs, expense or damages in such an instance. You expressly waive any right to make any claims of any nature whatsoever on account of such an event;
The Company is not an agent of any temple or religious institution. Additionally, the Company is not a temple or religious institution and does not favour or support any particular temple or religious institution. The Puja Services provided on the Website are in no manner discriminatory towards other religions or religious practices and shall not, under any circumstances whatsoever be deemed to be a disrespect of other religions or as favouring any religion over other religions or religious practices;
The Company does not support any particular religion or religious movement or religious philosophy and does not receive any payment from any temple or religious institution. The Company does not promote or support, directly or indirectly, superstition, communal disharmony, fundamentalism, extremism, racism, disrespect to any religion or discrimination towards any cast, creed, colour or section;
The Company is not the official website and/or representative of any temple or religious institution. The payment made by you to the Company includes charges for the Company’s designated temples/places/venues, puja samagri items cost, Priests’ dakshina, cost of the prasad, and online temple service fees (as applicable);
Puja Services provided on the Website are not magical remedies and are not a substitute for any professional medical advice or treatment for specific medical conditions and/or financial advice;
You are availing the Puja Services on the Website out of your free will and discretion and not under any undue influence. You understand that religion is a matter of faith and Puja Services provided on the Website do not guarantee any indicated effects or outcomes;
The description mentioned with the Puja Services are only approximate and there may be a slight variation in the pictures depicted and the respective Puja Services being conducted in real time;
The delivery of puja’s prasad and any other item depends on the delivery partner as well as on the pin code of the place of the scheduled delivery. The Company shall not be liable for any act or omission of the delivery partner and/or for any delay in delivery caused due to any reason;
The provision of Puja Services on the Website may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. The Company strives to keep the Website up and running; however, all online services suffer occasional disruptions and outages, and the Company isn’t liable for any disruption or loss you may suffer as a result;
The provision of Puja Services at the Company’s designated temples/places/venues may be interrupted, including for power failure, acts of Gods or any other reason beyond the control of the Company. The Company strives to provide the Puja Services at the designated time and place; however, the Company isn’t liable for any disruption or loss you may suffer as a result; and
The Company may discontinue some or all of the Puja Services provided on the Website, as it may deem fit, including certain features and the support for certain devices and platforms, at any time.
You agree that the Company shall be entitled to revoke, cancel and expire your access to Website if it comes to our notice that you are in violation of any of the terms of these Specific Terms of Puja Services.

PAYMENT FACILITY
The Website permits payment via various modes, including virtual payment wallets, online payments through debit/credit cards, internet banking and UPI (Unified Payment Interface) or any other method adopted by the Company from time to time.
While availing any of the payment method/s available on the Website, the Company will not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

Lack of authorization for any transaction(s);
Exceeding the pre-set limit mutually agreed by you and between bank/s;
Any payment issues arising out of the transaction; or
Rejection of transaction for any other reason(s) whatsoever.

All payments made for Puja Services on the Website by you shall be compulsorily in Indian Rupees. It is expressly clarified the Company will not facilitate transaction with respect to any other form of currency with respect to the Puja Services availed on the Website.

You acknowledge that the Company will not be liable for any damages, interests, claims or losses resulting from or suffered on your User Account arising out of non-processing of a transaction/transaction amount or any delay in processing of a transaction/transaction amount which is beyond the control of the Company.

REFUND POLICY AND CANCELLATION POLICY

Once a Puja Service is booked and/or completed (as the case may be), no refund requests shall be entertained by the Company if for any reason, the one-to-one puja or the on-site puja is cancelled by you. Provided however that you may make a request to reschedule a Puja Service in accordance with the terms as may be indicated from time to time, if you are unable to attend a Puja Service owing to any reasons not attributable to the Company. In the event the Puja Service is re-scheduled to an alternative date by the Priest and/or the Company, the Company upon prior notification to you, may perform the Puja Service on such alternative date and such auspicious time as deemed fit by the Priest and/or the Company. For any rescheduling request, you may write to the Company at support@wewake.site from your registered e-mail address or contacting the customer care at support@wewake.site. The Company reserves the right to honour such rescheduling requests in a manner it deems fit and it is clarified that such rescheduling requests shall be accepted by the Company only in exceptional cases. You agree not to challenge such decision of the Company in any manner whatsoever.

DISCLAIMER OF WARRANTIES

YOU AGREE AND UNDERSTAND THAT PUJA SERVICES CAN BE CANCELLED BY THE COMPANY AND/OR THE PRIEST WITH OR WITHOUT PROVIDING ANY REASON AND/OR THE DATE AND TIME OF ANY OF THE PUJA SERVICES CAN BE CHANGED TO ANOTHER DATE AND TIME DUE TO OCCURRENCE OF ANY EVENT THAT IS BEYOND THE CONTROL OF THE COMPANY AND SHALL INCLUDE, WITHOUT LIMITATION, HAPPENING OF AN UNFORESEEABLE EVENT AT THE PREMISE OF THE TEMPLE OR THE RELIGIOUS INSTITUTION, NON-AVAILABILITY OF THE PRIEST, VISITATION OF THE PREMISE OF THE TEMPLE OR THE RELIGIOUS INSTITUTION BY A SIGNIFICANT PERSON, SABOTAGE, FIRE, FLOOD, EXPLOSION, ACTS OF GOD, CIVIL COMMOTION, STRIKES, LOCKOUTS, RIOTS, INSURRECTION, WAR, ACTS OF GOVERNMENT, FOREIGN OR GOVERNMENTAL ORDER INCLUDING ORDERS OF LOCKDOWN, QUARANTINE, AN OUTBREAK OF AN EPIDEMIC, PANDEMIC OR OTHER COMMUNICABLE DISEASES, CIVIL DISTURBANCES AND ANY OTHER SIMILAR EVENTS NOT WITHIN THE CONTROL OF THE COMPANY OR WHICH THE COMPANY IS NOT ABLE TO OVERCOME (SUCH RESCHEDULED TIME BEING CONSIDERED INAUSPICIOUS BY THE PRIEST) AND IN SUCH AN EVENT, THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY CAUSED TO YOU RESULTING FROM SUCH ACTS OR OMISSIONS.

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